Frequently Asked Questions
We pickup your card details securely at booking, but no charge is made upfront. The final amount is only charged after your laundry is processed, based on the actual weight of your clean and dry clothes.
You can book online for next-day service until midnight (11:59 PM). For last-minute requests after midnight, please contact us directly to check availability.
Yes! We strive to deliver all orders on the same day they are collected, regardless of the pickup time.
No. Our standard service is a high-volume wash-and-fold process. Items made of pure wool, silk, or other delicate fabrics are not suitable and should not be included.
Our minimum order is 6 kg, which corresponds to a flat fee of 48€. If your laundry weighs less, the minimum fee still applies.
You can leave your laundry at reception or with a neighbor. If a redelivery is required because no one was available, a 15€ fee may apply.
We currently serve selected areas in Paris and its suburbs. You can check your eligibility by entering your address on the first step of the booking process. If we don't serve your area yet, please join our waitlist!
No, we specialize exclusively in high-quality wash-and-fold services (laundry by the kilo). We do not provide dry cleaning or individual item pressing at this time.